The L'LISS Guarantee


The L'LISS professional hair straighteners are guaranteed for a full 12 months. During this period, if there are any problems then we'll exchange your straighteners for a new set. **

We will make every effort to exchange any faulty products within 3 working days.

To validate your guarentee, you must register it within 15 days of your purchase. Inside the box you will find a leaflet with your guarantee details - please keep hold of this. You will find a reference number on the leaflet, click the "validation of guarantee" button above and enter this number and required information, and register your purchase.

**We remind you that the guarantee does not take into account what is considered reasonable wear and tear or general deterioration caused by misuse.

Please note that this does not affect your statutory rights.

How to make use your guarantee in the event of a problem?

It's very simple:

1) Go on your customer account and you complete the request of intervention. You will receive an e-mail of confirmation, giving you a N° of intervention.

2) Send back your defective straightener and include the following: 

  • Your N° of intervention
  • The photocopy of your guarantee bill

Send all of the above to the following addresses :

Church Street
Llanfair TH
LL22 8SD

When we've received your returned straighteners and documents, we send you an e-mail to keep you informed about your request.

Guarantee FAQ

1 - You validated your on-line guarantee, but you lost the original guarantee bill?

Don't panic!

Since you validated your on-line guarantee, you are registered in our database.

To help is process your exchange, note on a piece of paper your FULL NAME, PURCHASE DATE and PLACE OF PURCHASE, instead of the photocopy of the guarantee.

2 - You have your guarantee bill on paper, but did not validate your guarantee in due course?

No panic either, contact Sam at this address: and we'll try to help.

3 - You completed your request of intervention and you did not receive of N° intervention within the hour?

Check that the e-mail did not arrive in your SPAM folder, if it is not the case, contact us by email.

If you wish to obtain a further information, please contact us at, we will aim to  answer you within 24 hours.